Shipping Policy

Last Updated: September 2026

At Kensington Luxe (www.kensingtonluxe.com), we are committed to providing a reliable, transparent, and efficient shipping experience for all customers across the United States. Please review our complete shipping terms below before completing your purchase.

1. Shipping Costs & Delivery Timeframes

We offer free standard shipping on all order sizes shipped to eligible locations across the United States. To deliver maximum product value, orders ship directly from our international fulfillment centers.

*Note: Orders placed during weekends or public holidays are processed on the next business day. Estimated delivery times are general guidelines and may vary due to courier delays, weather conditions, regional factors, or external supply chain disruptions.

2. Order Tracking & Notifications

Once your order has been processed and dispatched from our fulfillment facility, you will receive an automated shipping confirmation email containing your tracking number and a direct online tracking link to monitor your parcel status in real time.

3. Delivery Obligations, Damages & Returns

• Address Accuracy: Customers are responsible for verifying that all shipping details provided at checkout are correct and complete. Failed deliveries or reshipments caused by inaccurate addresses may incur additional shipping fees.
• Damaged or Incorrect Items: Please inspect your package upon receipt. If your item arrives damaged, defective, or incorrect, please notify customer support within 24 hours (or up to 30 days) at info@kensingtonluxe.com with photos of the item and packaging for immediate replacement or refund assistance.
• 30-Day Returns: If you are unsatisfied with your order, returns can be requested within 30 days of delivery. Please review our full Refund & Return Policy for detailed instructions.

Customer Support & Corporate Details