Refund & Return Policy

Last Updated: September 2026

At Kensington Luxe (www.kensingtonluxe.com), your satisfaction is important to us. This policy explains the conditions for returns, refunds, exchanges, and cancellations in accordance with applicable United States federal and state consumer protection laws.

1. Policy Overview

2. U.S. Consumer Rights Notice

Nothing in this policy limits or excludes your statutory rights under applicable United States consumer protection laws, including Federal Trade Commission (FTC) regulations and state consumer protection statutes. You may be entitled to a repair, replacement, or full refund if a product is defective, unsafe, significantly different from its description, or fails to meet acceptable quality standards.

3. Return Process & Conditions

1. Request Approval: Email our customer service team at info@kensingtonluxe.com within 30 days of parcel delivery to initiate your return.
2. Receive Instructions: Upon review and authorization, our support team will provide return instructions and the authorized return shipping address.
3. Ship via Postal Service: Returns are accepted exclusively via postal shipping. Pack the item securely in its original packaging with all included accessories. We recommend using a trackable shipping service, as we are not responsible for parcels damaged or lost during return transit.

Product Inspection & Value Deductions: Items must be returned unused and in original condition. Customers are encouraged to inspect their delivery upon arrival and report any damage or inaccuracies within 24 hours. If items are returned used, damaged, or incomplete beyond reasonable inspection, a deduction for loss of value or a partial refund may be applied where permitted by law.

4. Exchanges & Order Modifications

We accept order modifications and item exchanges. If you need to update your order details or shipping address, please contact us immediately at info@kensingtonluxe.com before our daily order cutoff at 8:00 PM EST (Eastern Standard Time).

While we make every effort to fulfill modification requests, changes cannot be guaranteed once order processing has commenced. If a package is returned to us due to an incorrect address, refusal of delivery, or failure to retrieve it from a collection point, we reserve the right to apply additional costs for reshipment.

5. Refund Processing Timeline

Once your return package is received, inspected, and approved, refunds are processed within 7 business days. All refunds are issued in USD ($) back to the original payment method used at checkout. You will receive an automated email confirmation once the transaction is complete. Processing times may vary depending on your bank or payment provider.

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