Where do you deliver?

We ship exclusively to street addresses and delivery locations across the United States.

How much does U.S. shipping cost?

We offer Free Standard Shipping ($0.00) on every single U.S. order, with no minimum purchase threshold required.

What are your order cutoff, handling, and transit times?

• Daily Order Cutoff Time: 8:00 PM EST (Eastern Standard Time)
• Order Handling / Processing Time: 1–3 business days (Monday–Friday)
• Transit Time: 5–12 business days (Monday–Friday)
• Total Estimated Delivery Window: 6–15 business days

Where do your products ship from and how do I track my order?

To provide our customers with optimal pricing and selection, items are dispatched directly from our international fulfillment centers. As soon as your package has shipped, an automated email will be sent containing your online tracking link.

What is your return policy?

We offer a clear 30-day return policy from the date of package delivery. Returned merchandise must be unused, in its original condition, and in its original packaging with all included accessories. We charge $0.00 restocking fees.

How do I start a return and get the return address?

To initiate a return, email customer support at info@kensingtonluxe.com with your order number. Once pre-authorized, our team will provide official return instructions and the authorized return shipping address.

*Important: Our registered office in Kansas is strictly an administrative facility and CANNOT process physical returns. Packages sent to Kansas without prior approval will be rejected.

What if my item arrives damaged, defective, or incorrect?

Please inspect your delivery upon arrival and notify customer support at info@kensingtonluxe.com within 24 hours of delivery (or up to 30 days) with photographs of the damaged product and outer packaging. Kensington Luxe covers return shipping costs for defective or incorrect items and provides a free replacement or full refund.

When will I receive my refund?

Once your return is received, inspected, and approved, refunds are processed within 7 business days back to your original payment method in USD ($). Please allow additional time for your financial institution to credit your account.

Which currency and payment methods do you accept?

All transactions on www.kensingtonluxe.com are billed in United States Dollars (USD $). We accept major credit and debit cards (Visa, Mastercard, and other supported providers displayed at checkout).

Can I modify or cancel my order after placing it?

If you need to update your address or exchange items, please email info@kensingtonluxe.com before our daily order cutoff at 8:00 PM EST. While we will make every effort to accommodate modifications, changes cannot be guaranteed once order fulfillment has commenced.

Kensington Luxe

Customer Service Email: info@kensingtonluxe.com

Support Hours: Monday–Friday: 09:00 – 17:00 EST | Daily Cutoff: 8:00 PM EST

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