Contact information
Contact Information
Last Updated: September 2026
Have a question about your order, product details, or delivery status? At Kensington Luxe, our dedicated customer care team is here to assist you to ensure a smooth, transparent shopping experience.
Customer Support
Support Email:
info@kensingtonluxe.com
Official Website:
www.kensingtonluxe.com
We aim to respond to all inquiries within 1–2 business days. Please include your order number for faster service.
Service Hours & Cutoff
Monday – Friday: 09:00 – 17:00 EST (Eastern Standard Time)
Saturday & Sunday: Closed
Daily Order Cutoff: 8:00 PM EST
Inquiries or order modifications received outside service hours will be addressed on the following business day.
Important Notice Regarding Product Returns
Our registered business address in Kansas is strictly an administrative location and CANNOT receive or process physical product returns.
Please do not ship returned items to our Kansas administrative address. All returns require prior authorization and must be routed to our designated fulfillment center. To request return approval and receive exact return address details, please review our Refund & Return Policy or contact info@kensingtonluxe.com.
Company Profile & Addresses
Store Name: Kensington Luxe
Official Website: www.kensingtonluxe.com
Customer Service Email: info@kensingtonluxe.com
Registered Business Address
Kensington Luxe
1106 W Ash St
Junction City, KS 66441
United States
(Administrative office — Not a return address)
Product Return Address
Issued Upon Authorization
Contact info@kensingtonluxe.com to receive return instructions.
(Pre-approval mandatory)
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